24h Service

In pursuit of the customer-oriented philosophy, Co.Mac provides customers with a 24-hour service, from Monday to Saturday , even for systems out of warranty.
Pre and post sales technical assistance is a fundamental element of the relationship between Co.Mac and its customers, our team is able to study and implement every request, supporting customers with always prompt and qualified advice.
In case of need, Co.Mac ensures the customer immediate technical support so that the resolution of problems and the restoration of the operation of the machines and systems take place in the shortest possible time; the Co.Mac technician provides the customer with the necessary information on checks and operations to be carried out on the machine to restore operation or via a remote connection from the office capable of carrying out a system diagnostics independently.
There are several ways to contact technical assistance: the following are the services and contact methods accepted at any time of the day.

Day assistance service

From 08:30 AM to 5:30 PM CET, the person in charge of this service is the Technical Assistance Office.

Evening assistance service

From 05:30 PM to 11:30 PM CET, the person in charge of this service is the Technical Assistance Office.

Exclusive technical assistance for customers subscribing to Fast Help service.

Night assistance service

From 11:30 PM to 8:30 AM CET, the person in charge of this service is the Technical Assistance Office.

Priority technical assistance for customers who have signed up for Fast Help service.