After sales technical assistance is a strategic factor in the scheduling between Co.Mac and its customers.
Co.Mac offers customers adequate technical support to guarantee the correct functioning of machines and systems, with an excellent supply and logistics service that allows the delivery of spare parts in a short time.
An advanced remote assistance system allows to interact directly with customers’ machines and systems, to check their operating status and, if necessary, to make changes and updates to the software.
Finally, professional technical assistance is available for targeted interventions also at the customer premises.
Customer support
Co.Mac. technicians are available for:
- Assistance from 8:30 to 17:30
6 days out of 7 (Mondays through Saturday) - Support on the phone
- Technical support online
- Scheduling of interventions in situ
- Spare parts supply
Customer support with Fast Help
Co.Mac. technicians are available for:
- 24-hour support
6 days out of 7 (Mondays through Saturday) - Support on the phone
- Technical support online
- Scheduling of interventions in situ
- Spare parts supply
Technical assistance 24h
We guarantee technical assistance 24 hours a day, 6 days a week, even remotely: a certainty that makes our customers from all over the world sleep peacefully.
Discover moreSpare parts Department
We work on the needs of each customer, satisfying the requests for technical assistance, spare parts supply and technological upgrades of the systems.
Reach the contact person for your geographic area directly.
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